Office: 01474 526221
Mon-Fri 8am-5pm

Frequently asked questions

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Delivery/order update, Order ETA

We have been working on an average of 2-6 weeks, This changes daily depending on workload and many other factors,

please email us for an up to date turnaround (This can increase/decrease depending on a number of variables)

 

Current turnaround time

We have been working on an average eta of 2-6 weeks (This can increase/decrease depending on a number of variables)

please email us for an up to date turnaround

 

Bespoke/Custom lockers

We can build and quote custom sizes, please email us a sketch along with measurements in millimetres, preferred material (Aluminium, Chequer plate, Stainless) and delivery postcode, we will then send over a quote as quickly as possible 

 

Standard sizes & prices

These can be found on our website

 

Do the lockers come with brackets/fittings

Brackets are sold separately and can be found in the parts section on the website

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How do I fit/use the adjustable brackets
Please see the instructions on the product page photographs or use the product link below....
https://www.warrellrichards.com/product-page/fully-adjustable-tool-box-bracket-set-powder-coated-steel-fitting-mounting-kit

 

Can you measure my vehicle 

Yes we can on site, Please book an appointment with us or email us a sketch with measurement's for a quote

 

How do I pay

Please pay through the website for standard sized orders by card, Google or apple pay or use the bank details at the bottom of the quote,

A VAT invoice will not be produced until payment has been received.

 

Do you offer trade prices/discounts

I you are interested in becoming a reseller we can offer you the following....

1. Sell our standard lockers and receiving reseller pricing (other resellers also have the opportunity to resell the same sku lines)

2. Selling a selection of our standard sizes at reseller prices and committing to buying a quantity a month to become the sole distributor of those particular sku's

3. Create non standard size/s that work best for you, allowing you to become the sole distributors of those sku line/s, no quantity commitment needed

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What is your returns and cancellation policy​

RETURNS:

Custom made, Bespoke items - We do not accept the return of any custom-made items.
Standard items - The return of standard item/s will result in a handling fee of 35% this will be deducted from any refund owed,

Refunds are processed within 7 working days,

The buyer is responsible for the delivery costs and of the safe return of the item/s,

we do not refund delivery costs.

A return request must be emailed within 7 working days.

Items must be delivered back to Warrell Richards Ltd, Hook Green Farm, Southfleet Kent, DA13 9ND.
CANCELLATIONS:

Any standard orders cancelled that have already been started will result in a handling fee of 35% this will be deducted from any refund owed.

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